Find answers to common questions about our cleaning services, booking process, and policies.
We can often accommodate same-day or next-day bookings, depending on availability. For best results, we recommend booking 24-48 hours in advance. For regular cleaning services, we can set up a recurring schedule that works for you.
Yes! We bring all necessary cleaning supplies and equipment. Our team arrives fully equipped with professional-grade products and tools. If you have specific products you'd prefer us to use, just let us know when booking.
Absolutely. We are fully insured and bonded for your peace of mind. All our cleaners are thoroughly vetted and trained. We maintain comprehensive public liability insurance and employer's liability insurance.
We cover all of Greater London within the M25. This includes South London (Bromley, Lewisham, Brixton, Croydon), East London (Stratford, West Ham, Bermondsey, Southwark), and Central London (London Bridge, Waterloo, Embankment).
You don't need to be present during the cleaning, but we do need access to your property. Many customers provide us with a key or access code. We have strict key management protocols to ensure your security and peace of mind.
We offer a 100% satisfaction guarantee. If you're not completely happy with our service, contact us within 24 hours and we'll return to address any issues at no extra cost. Your satisfaction is our priority.
All our cleaners undergo comprehensive training and regular quality assessments. We use detailed checklists for every service and conduct spot-checks to maintain our high standards. We're also fully insured for your protection.
Yes! For regular cleaning services, we try to send the same cleaner each time. This helps build trust and ensures consistency. Your assigned cleaner will become familiar with your preferences and property.
We use professional-grade, eco-friendly cleaning products that are safe for children, pets, and the environment. All products are carefully selected for effectiveness while maintaining safety standards.
We accept various payment methods including cash, bank transfer, and card payments. Payment is typically due on the day of service. For regular customers, we can arrange weekly or monthly billing.
You can cancel or reschedule up to 24 hours before your appointment without charge. Cancellations within 24 hours may incur a fee. We understand that plans change and try to be as flexible as possible.
Yes! We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, we'll return and address the issue at no additional cost. We also maintain comprehensive insurance for your peace of mind.
We're here to help! Contact us directly for any additional questions or specific requirements.
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