Terms & Conditions

1. Acceptance of Terms

By booking and using Inna Jiffy Cleaning Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services

Inna Jiffy provides professional cleaning services including:

• Residential cleaning (regular, deep, end of tenancy)

• Airbnb and short-stay rental cleaning

• Estate agent and commercial cleaning

• Specialized cleaning services

3. Booking and Payment

Booking Process:

• Bookings can be made via phone, email, or online form

• Confirmation will be provided within 24 hours

• Minimum booking duration may apply

Payment Terms:

• Payment is due on the day of service unless otherwise agreed

• We accept cash, bank transfer, and card payments

• Regular customers may be eligible for payment plans

4. Cancellation Policy

• Free cancellation up to 24 hours before scheduled service

• Cancellation within 24 hours may incur a fee

• No-shows or same-day cancellations will be charged in full

• We reserve the right to cancel due to safety concerns

5. Customer Responsibilities

As a customer, you agree to:

✓ Provide accurate property information

✓ Ensure safe access to the property

✓ Secure or remove valuable items

✓ Inform us of any special requirements or hazards

✓ Be present or provide access arrangements

6. Our Responsibilities

We commit to:

✓ Provide professional, reliable cleaning services

✓ Arrive at agreed times

✓ Use appropriate cleaning products and equipment

✓ Maintain insurance coverage

✓ Respect your property and privacy

7. Quality Guarantee

We stand behind our work with a 100% satisfaction guarantee:

• If you're not satisfied, contact us within 24 hours

• We will return to address any issues at no extra cost

• This guarantee applies to standard cleaning services

8. Insurance and Liability

We maintain comprehensive public liability insurance. However, we recommend that customers:

• Remove or secure valuable items

• Inform us of any particularly valuable or delicate items

• Maintain their own property insurance

9. Pricing

• All prices are inclusive of VAT where applicable

• Additional charges may apply for extra services or time

• We reserve the right to adjust prices with notice

• Travel charges may apply for distant locations

10. Complaints Procedure

If you have any concerns about our service:

1. Contact us within 24 hours of service

2. Provide details of the issue

3. We will investigate and respond within 48 hours

4. We will arrange re-cleaning if necessary

11. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify customers of any material changes via email or our website.

Continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

Inna Jiffy Cleaning Services

Phone: 07301341815

Email: hello@innajiffy.co.uk

Service Area: Greater London, UK